A Message to Our Stapp Family On COVID-19
To Our Valued Guests
During this challenging time, we at Stapp Interstate Toyota have been reminded how important our mission of “earning relationship that last generations” truly is. Like you, we are constantly looking for guidance and direction from our local, state and federal government to help direct us how we can best support our community through the COVID-19 pandemic. Automobile services have been classified as essential businesses and we will therefore remain open to serve our customers that need to have safe and reliable transportation. With that being said, the safety of our customers and staff is of the highest importance and we are committed to consistently monitoring and follow recommendations from the CDC. Listed below are a few of the precautions and unique options we are temporarily implementing at this time.
Cleaning and Disinfecting Efforts: We have increased our cleaning and disinfecting efforts within the Dealership both during business and non business hours. We are routinely cleaning and disinfecting high touch areas such as door knobs/handles, counter tops, waiting areas, customer lounges, bathrooms and work stations. We will continue to make hand sanitizer, soap, and paper towels available for staff and customers to use as frequently as possible.
Dealership Personnel: We have instructed all staff to adhere to CDC illness prevention standards such as washing hands, limiting person to person contact, and have asked that all staff remain home if they feel ill in anyway. We will continue to provide education regarding CDC recommendations/guidelines to increase the awareness and education that our staff has to provide a safe dealership environment.
Vehicle Care: Vehicles in our inventory will be treated with a pre-drive sanitation process. This includes wiping down high touch areas such as steering wheels, door handles, display screens, instrument clusters, and window operational buttons. We also have protective gloves and seat covers available for use. Your vehicle will also be treated pre and post appraisal to ensure the safety of our staff and our customers.
Pick up / drop off Concierge Service Appointments: For those service customers who don’t feel comfortable leaving their home during this time, we will be offering a few pick up / drop off concierge appointments per day. This appointment would consist of one of our employees picking up the customer’s vehicle at their home, driving it to our Dealership and returning it to them once the service on the vehicle is complete.
Complimentary Loaner Vehicle Service Appointments: For those customers who would prefer to not wait on-site while their vehicle is being serviced at our Dealership, we will be offering a few complimentary loaner vehicle appointments per day. This appointment would consist of the customer driving the vehicle to our Dealership and being given a TRAC (Toyota Rental Car) vehicle to use while the service is being performed. Upon completion, the customer would return the TRAC vehicle to our Dealership and pick up their vehicle.
Off-Site Test Drive / Purchase Options: If you do not feel comfortable coming to our dealership to research or take delivery of a vehicle, we are currently offering off-site options for this as well. The option is flexible but could include one of our employees bringing a vehicle to the customer at their home, guidance through how to complete an online Loan/Lease Pre-Approval, a sight unseen appraisal for your trade-In, and in some cases, we can even complete the final paperwork and delivery at your home.
At Stapp Interstate Toyota, we strive to take care of the people in the community in which we work and live in, especially our Team Members and the valued Customers our Dealership serves. Please call us at 303-776-1743 with any questions you may have or to set up an appointment.
